Terms & Conditions

1.    Acceptance of Terms
1.1.    By accessing or using our website, purchasing digital products, or using any services provided by HyperHedge (“we”, “us”, “our”), you (“Customer”) agree to be bound by these Terms and Conditions (“Terms”). If Customer does not agree to any part of the Terms, they must not use the website or any services or purchase any digital products from HyperHedge.
1.2.    If Customer is entering into this agreement on behalf of a company or other legal entity, Customer confirms that they have the authority to bind such entity to these Terms. If Customer does not have such authority, they must not accept these Terms or use the services or digital products.

2.    Description of Services and Digital Products
2.1.    HyperHedge provides business consulting services (“Services”), including but not limited to:
•     Accounting process review
•     Process optimization
•     Training and advisory sessions
•     Excel knowledge sharing
2.2.    In addition, HyperHedge offers digital products, including but not limited to:
•     Excel-based financial statement templates
•     Supporting documentation, guides, or instructions
•     Other downloadable materials designed to support financial reporting and analysis
2.3.    All descriptions of services and digital products are for informational purposes only and may be updated or modified at any time. While we strive for accuracy, we reserve the right to change, discontinue, or update any service, digital product, or related information without prior notice. Any such changes will apply from the moment they are published in these Terms or communicated directly to affected Customers.
2.4.    Our services may be provided under different models, including:
•     One‑time services – Delivered once and considered fulfilled upon completion unless otherwise agreed.
•     Subscription‑based services – Provided on a recurring basis (e.g., monthly or yearly). Subscriptions may renew automatically unless canceled.
•     Ongoing services – Provided continuously until terminated by either party under separately agreed terms.
2.5.    Digital products, including Excel templates, are sold as one‑time purchases unless explicitly stated otherwise. Upon purchase, Customer receives a non‑exclusive, non‑transferable license to use the digital product for their own internal business or personal purposes. Redistribution, resale, or sharing of the digital product is strictly prohibited unless expressly permitted in writing.
2.6.    The specific type of service or digital product purchased will be clearly communicated to the Customer at the time of purchase or agreement.

3.    Customer Obligations
3.1.    By using our website, services, or digital products, Customer agrees to:
•    Provide accurate and complete information when requested
•    Use the website, services, and digital products for lawful purposes only
•    Not engage in any activity that could harm, disrupt, or misuse our website, services, or digital products
•    Respect all intellectual property rights associated with digital products and materials provided by HyperHedge
3.2.    Customer is responsible for maintaining the confidentiality of their account details, including login credentials and any sensitive information. If Customer becomes aware of unauthorized access or a data breach, they must notify HyperHedge immediately at info@hyperhedge.eu.
3.3.    Customer must pay for services and digital products in accordance with the procedures and terms established in these Terms and in the specific service or purchase agreement.
3.4.    All payments are due in EUR (Euros) unless otherwise specified.
3.5.    Payment terms, including pricing, due dates, and billing cycles, will be outlined in the specific agreement or purchase details. These may vary depending on the nature of the service or digital product. Any modifications require mutual written agreement.
3.6.    Before completing any purchase, including digital products, the Customer undertakes to thoroughly review all applicable terms, product descriptions, and conditions of purchase.
3.7.    Because digital products are delivered instantly and cannot be “returned,” all sales of downloadable Excel templates and digital files are final. Refunds are not provided unless required by applicable law or unless the product is proven to be defective and cannot be corrected.

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4.    Customer Rights
4.1.    Customer has the right to purchase services and digital products on www.hyperhedge.eu in accordance with these Terms.
4.2.    Customer has the right to withdraw from the purchase-sale agreement if HyperHedge fails to fulfill its obligations.
4.3.    If the Customer is a consumer based in the European Union, they have the right to withdraw from the purchase within 14 days without giving any reason, in accordance with EU consumer protection laws.
•    For services, the withdrawal period begins on the date the contract is concluded.
•    For digital goods, the withdrawal period begins on the date the digital product is delivered.
4.4.    To exercise the right of withdrawal, Customer must notify us in writing at info@hyperhedge.eu within the 14‑day period.
4.5.    For services provided to business and professional clients (B2B), the statutory right of withdrawal does not apply.
4.6.    By purchasing a digital product, the Customer acknowledges and agrees that:
•    Digital products are delivered immediately after purchase.
•    Once the download link or file is provided, the Customer loses the right of withdrawal, in accordance with Article 16(m) of the EU Consumer Rights Directive, provided that the Customer has given explicit consent to immediate delivery and acknowledgment of withdrawal loss before completing the purchase.
4.7.    If the Customer does not provide the required consent for immediate delivery, HyperHedge may delay access to the digital product until the 14‑day withdrawal period expires.

5.    HyperHedge Obligations
5.1.    HyperHedge undertakes, under these Terms, to enable the Customer to purchase services and digital products on www.hyperhedge.eu.
5.2.    HyperHedge will make reasonable efforts to ensure that its services and digital products are available, reliable, and delivered to a high standard of quality. While we strive for uninterrupted and error‑free operation, we cannot guarantee 100% uptime or performance, especially where disruptions arise from external factors (e.g., internet outages, third‑party failures, or force majeure events).
5.3.    Scheduled maintenance or upgrades may occur from time to time, during which services or downloads may be temporarily unavailable. Where feasible, we will provide advance notice and minimize disruption.
5.4.    If HyperHedge is unable to deliver paid services due to important circumstances, we will refund the amount paid by the Customer within 14 business days.
5.5.    If a digital product is found to be defective (e.g., corrupted file, missing content), HyperHedge will provide a corrected version or replacement at no additional cost. If the defect cannot be remedied, the Customer may be entitled to a refund in accordance with applicable consumer protection laws.

6.    Intellectual Property
6.1.    All content on this website, including but not limited to text, graphics, logos, service descriptions, templates, and software, is the property of HyperHedge or its licensors and is protected by applicable intellectual property laws. Customer may not reproduce, distribute, or use any part of this content without prior written consent.
6.2.    Unless otherwise agreed in writing, any documents, reports, templates, presentations, or other materials (“Materials”) provided by HyperHedge during consulting services or sold as digital products remain the intellectual property of HyperHedge.
6.3.    HyperHedge grants the Customer a limited, non exclusive, non transferable, and non sublicensable license to use these Materials solely for internal business or personal purposes. The Customer may not:
•    Distribute, share, or resell the Materials to any third party
•    Publish the Materials online or make them publicly accessible
•    Modify or create derivative works outside the agreed purpose
•    Use the Materials in a manner that violates applicable laws or infringes on HyperHedge’s intellectual property rights
6.4.    All rights not expressly granted are reserved by HyperHedge.
6.5.    For digital Excel templates, the Customer is granted a license for use only within their own organization (or for personal use, if purchased by an individual).
The Customer is expressly prohibited from:
•    Sharing the template with clients, partners, or external parties
•    Uploading the template to shared drives accessible by non licensed users
•    Using the template to create competing products or tools
•    Removing or altering copyright notices, branding, or embedded protections
6.6.    HyperHedge may include technical measures (such as formulas, structure protections, or hidden sheets) to safeguard the integrity of its digital products. Customer agrees not to attempt to bypass or remove such protections.

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7.    Confidentiality
7.1.    Any information shared with HyperHedge in the course of receiving services will be treated as confidential and used solely for the intended purpose, unless required by law or disclosed with the Customer’s explicit consent.
7.2.    Both parties agree to treat all non public, proprietary, or confidential information disclosed during the course of the services (“Confidential Information”) with the highest degree of care.
7.3.    Confidential Information includes, but is not limited to: business strategies, trade secrets, financial data, technical processes, internal documents, templates, and any other information clearly marked or reasonably understood to be confidential.
7.4.    Unless otherwise agreed in writing, both HyperHedge and the Customer agree to:
•    Use Confidential Information solely for the purpose of fulfilling obligations under the service agreement
•    Not disclose Confidential Information to any third party without prior written consent
•    Take reasonable steps to protect the confidentiality of the information
7.5.    These confidentiality obligations shall continue for two (2) years after termination or completion of the services, unless otherwise required by law or agreed in writing. This clause does not apply to information that:
•    Was lawfully known to the receiving party prior to disclosure
•    Becomes publicly known through no fault of the receiving party
•    Is independently developed without use of the other party’s Confidential Information
•    Must be disclosed by law or legal process, provided reasonable notice is given (if permitted by law)
7.6.    Confidentiality obligations do not apply to digital products purchased by the Customer (e.g., Excel templates), as these are governed by the Intellectual Property and Licensing provisions of these Terms. However, any Customer data entered into such templates remains confidential.

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8.    Limitation of Liability
8.1.    To the fullest extent permitted by applicable law, HyperHedge shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or related to the use of our services, digital products, or materials, even if advised of the possibility of such damages.
Nothing in these Terms shall limit or exclude liability for:
•    Death or personal injury caused by negligence
•    Gross negligence or willful misconduct
•    Fraud or fraudulent misrepresentation
•    Any liability that cannot be lawfully limited or excluded
8.2.    All final reviews, approvals, filings, and decisions — including those submitted to tax authorities, regulators, or third party platforms — are the sole responsibility of the Customer. HyperHedge provides consulting and technical support but does not assume liability for compliance, accuracy, or consequences of submitted data.
8.3.    All services and digital products are provided on an “as is” and “as available” basis, without warranties of any kind unless explicitly stated in writing.
8.4.    HyperHedge is released from liability where losses arise due to the Customer’s failure to familiarize themselves with these Terms, disregard of recommendations, or failure to fulfill their own obligations.
8.5.    HyperHedge is not liable to the Customer or any third party for any damage or loss of any kind, including direct or indirect, material or non material damage, lost income or profit, penalties (fines, late interest), or losses related to business interruption.
8.6.    Total liability for any claims arising under or in connection with the services or digital products shall be limited to the total fees paid by the Customer to HyperHedge for the specific service or product giving rise to the claim, unless otherwise required by law.
8.7.    HyperHedge is not liable for:
•    Losses resulting from incorrect use of the digital product
•    Incompatibility with Customer’s software, systems, or devices
•    Modifications made by the Customer or third parties
•    Data loss resulting from Customer’s failure to back up files
8.8.    HyperHedge does not provide tax audit services, tax representation, or legal tax advisory services. Any information, templates, or guidance provided by HyperHedge is for general informational and accounting support purposes only and should not be interpreted as tax advice or relied upon for tax audit preparation or defense. HyperHedge shall not be liable for any penalties, fines, assessments, or adverse outcomes arising from tax authority audits, reviews, or investigations, nor for any actions taken by the Customer based on their interpretation of the information or materials provided. Customers are solely responsible for seeking independent tax, legal, or audit advice from qualified professionals when required.

9.    Third-Party Links
9.1.    Our website or communications may contain links to third‑party websites, tools, or services not owned or controlled by HyperHedge. These links are provided for convenience and informational purposes only.
9.2.    Inclusion of a link does not imply endorsement, approval, or guarantee of the content, services, or practices of the linked third party. HyperHedge assumes no responsibility for the accuracy, legality, or content of external sites or for any loss or damage arising from their use.
9.3.    Customers are encouraged to review the terms and privacy policies of any third‑party sites before accessing them.
9.4.    HyperHedge is not responsible for the performance, availability, or security of third‑party tools used to deliver services or digital products (e.g., payment processors, cloud storage providers, communication platforms).

10.    Termination
10.1.    HyperHedge reserves the right to terminate or suspend the Customer’s access to the website, services, or digital products at its sole discretion, without prior notice, if the Customer violates these Terms, engages in harmful or abusive conduct, or poses a risk to the integrity or security of HyperHedge’s systems or other users.
10.2.    Either party may terminate the agreement for any reason by providing 30 days’ prior written notice to the other party. This notice period allows for the orderly completion of ongoing work and settlement of outstanding obligations.
10.3.    Either party may terminate the agreement immediately upon written notice if the other party:
•    Materially breaches these Terms and fails to remedy the breach within 14 days of receiving written notice
•    Engages in unlawful, fraudulent, or unethical conduct
•    Becomes insolvent, enters liquidation, or is subject to bankruptcy or similar proceedings
10.4.    Upon termination, whether for cause or without cause:
•    Access to Services and Digital Products: Customer access to services, platforms, or deliverables provided by HyperHedge will be suspended or revoked as of the termination date.
•    Outstanding Payments: All fees for services rendered up to the termination date, including unpaid invoices, become immediately due and payable.
•    Retention of Materials: The Customer may retain any materials lawfully received prior to termination under the granted license, provided they continue to comply with all intellectual property and licensing terms.
•    Surviving Clauses: Provisions relating to confidentiality, intellectual property, limitation of liability, payment obligations, and any other clauses intended to survive termination shall remain in full force and effect.
10.5.    Termination of the agreement does not revoke or refund digital product purchases already delivered, as these are granted under a perpetual license (unless otherwise specified) and are non returnable.

11.    Force Majeure
11.1.    Neither party shall be liable for any failure or delay in performing their obligations under these Terms (excluding payment obligations) if such failure or delay is caused by events beyond their reasonable control (“Force Majeure”).
11.2.    Force Majeure events include, but are not limited to:
•    Natural disasters (e.g., floods, earthquakes, storms)
•    War, terrorism, armed conflict, or civil unrest
•    Epidemics or pandemics
•    Government actions, embargoes, or legal restrictions
•    Strikes, labor disputes, or supply chain disruptions
•    Failure of public or private telecommunications or power networks
•    Cyberattacks or major system failures not caused by the affected party
11.3.    If a Force Majeure event occurs:
•    The affected party is excused from performing its obligations for the duration of the event, to the extent performance is prevented or delayed
•    The affected party must promptly notify the other party in writing, describing the nature and expected duration of the event
•    Both parties must use reasonable efforts to resume full performance as soon as reasonably possible
11.4.    If the Force Majeure event continues for more than 60 days, either party may terminate the agreement by providing written notice, without incurring liability for early termination.
11.5.    Delays or failures caused by third party service providers (e.g., hosting platforms, payment processors, cloud storage providers) may be treated as Force Majeure events if outside the reasonable control of HyperHedge.

12.    Privacy and Data Protection
12.1.    HyperHedge is committed to protecting the Customer’s personal data and complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR).
12.2.    The collection, processing, and storage of personal data are governed by our Privacy Policy, which forms an integral part of these Terms and Conditions.
12.3.    By using our website, services, or digital products, the Customer acknowledges and agrees to the data processing practices described in the Privacy Policy.
12.4.    We only collect and process personal data when we have a lawful basis to do so (e.g., contract performance, legal obligation, legitimate interest, or consent). We implement appropriate technical and organizational measures to safeguard Customer information against unauthorized access, loss, or misuse.
12.5.    Our Privacy Policy is accessible at: www.hyperhedge.eu/privacy-policy
12.6.    Customers have the right to request access, correction, deletion, restriction of processing, data portability, or objection to processing of their personal data, as outlined in the Privacy Policy. Requests may be submitted to info@hyperhedge.eu.

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13.    Governing Law
13.1.    These Terms shall be governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to conflict‑of‑law principles.
13.2.    Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Lithuania, unless otherwise required by applicable consumer protection laws.

14.    Changes to Terms
14.1.    HyperHedge reserves the right to update, modify, or revise these Terms at any time. The most current version will always be available on our website.
14.2.    Continued use of our website, services, or digital products after changes are published constitutes the Customer’s acceptance of the updated Terms.
14.3.    HyperHedge will notify Customers of material changes via email or a notice on the website.
14.4.    If a Customer does not agree with the updated Terms, they must discontinue use of the website and services. Continued use after the effective date of the updated Terms will be deemed acceptance.

15.    Contact Us
15.1.    If any questions about these Terms, please contact us at:
📧Email: info@hyperhedge.eu
🌐 Website: https://www.hyperhedge.eu
15.2.    For data protection inquiries, including GDPR rights requests, please contact our data protection contact point at info@hyperhedge.eu.